At Buckpine, we stand behind the quality of our all-natural, single-ingredient dog chews. Because our products—including single-ingredient grass-fed beef bully sticks, naturally shed elk and deer antlers, and Himalayan yak cheese chews—are edible pet consumables, we maintain specific safety and hygiene standards for returns.

1. Return Window

We offer a 30-day return window from the date your order is delivered. If 30 days have passed since delivery, we unfortunately cannot offer you a refund or exchange.

2. Eligibility & Product Conditions
   • Unopened / Unused Chews: To be eligible for a return, your item must be unused, in its original 4 Mil food-safe sealed packaging, and in the same condition that you received it.
   • Opened or Used Edible Items: For safety, hygiene, and health reasons, any opened, chewed, or partially consumed pet chews cannot be returned once the heat seal or packaging has been opened or altered.

3. Damaged, Defective, or Incorrect Items
   Your pet’s safety and satisfaction are our top priorities. If your order arrives damaged during transit, defective, or if you received the incorrect item:
   1. Please contact us within 7 days of delivery at [email protected].
   2. Include your order number and clear photos showing the damaged product and outer packaging.
   3. Once verified, we will issue a full refund or send a replacement at no additional cost to you.

4. How to Initiate a Return
   1. Email Us: Send an email to [email protected] with your order number, the item(s) you wish to return, and the reason for the request.
   2. Return Authorization: We will review your request and provide you with return instructions and the return authorization.
   3. Ship the Item: Package the unopened product securely and ship it to our fulfillment address:

   Buckpine Returns

   Wilmington, DE 19808

   United States

   (Note: Customers are responsible for paying their own return shipping costs unless the return is due to a Buckpine error or defective product.)

5. Refunds
   Once your return is received and inspected, we will send you an email notifying you that we have received your returned item and whether your refund is approved.
   • Approved Refunds: Upon approval, your refund will be processed, and a credit will automatically be applied to your original credit card or payment method within 5 to 10 business days (depending on your financial institution).
   • Shipping Fees: Original shipping charges are non-refundable.

6. Order CancellationsIf you need to cancel or modify an order, please email [email protected] immediately. Once an order has been sealed and dispatched, it cannot be canceled, but you may return it unopened upon receipt according to this policy.

7. Contact UsFor any questions regarding returns, refunds, or product inquiries, please reach out to us at:
   • Email: [email protected]
   • Website: buckpine.com
   • Location: Wilmington, DE 19808

Buckpine Shipping & Returns Policy

At Buckpine, we are committed to delivering fresh, single-ingredient dog chews—including our grass-fed beef bully sticks, naturally shed elk and deer antlers, and Himalayan yak cheese chews—right to your door.

🚚 Shipping Policy

1. Processing & Fulfillment Time
   • Order Processing: Orders are processed and prepared for shipment within 1 to 2 business days (Monday through Friday, excluding major federal holidays).
   • Fulfillment Location: All orders are packed and shipped directly from our facility in Wilmington, DE 19808.

2. Shipping Rates & Transit TimesWe ship to addresses within the United States. Shipping options and costs are calculated at checkout based on package weight and destination:
   • Standard Shipping: Typically arrives within 3 to 5 business days after dispatch.
   • Expedited Shipping: Available at checkout for faster delivery (typically 1 to 3 business days).
   • Tracking: Once your order ships, you will receive an automated email with your carrier tracking number to monitor your delivery in real time.

3. Shipping Address & Package Issues
   • Please ensure your shipping address is correct before completing checkout. Buckpine is not responsible for packages delivered to incorrectly provided addresses.
   • If your package is marked as delivered but you have not received it, please check with household members or neighbors before contacting us at [email protected].

🔄 Return & Refund Policy

Because our products are edible pet chews, we maintain strict quality and safety guidelines for returns.

1. Return WindowWe offer a 30-day return window from the date your order is delivered.

2. Eligibility & Product Condition
   • Unopened Products: To be eligible for a return, items must be unopened, unused, in their original 4 Mil food-safe sealed packaging, and in the same condition as received.
   • Opened or Used Chews: For safety and hygiene reasons, any opened, chewed, or partially consumed products cannot be returned or refunded.

3. Damaged, Defective, or Incorrect ItemsIf your order arrives damaged during transit, defective, or incorrect:
   1. Email us within 7 days of delivery at [email protected].
   2. Include your order number and clear photos of the item and packaging.
   3. Upon verification, we will issue a full refund or send a replacement at no additional cost.

4. How to Initiate a Return
   1. Contact us at [email protected] with your order number and the reason for the return.
   2. Once authorized, ship the unopened items to:

Buckpine Returns

Wilmington, DE 19808

United States
Note: Customers are responsible for return shipping costs unless the return is due to a Buckpine packing error or defective product.

5. RefundsOnce your return is received and inspected, we will notify you by email.
   • Approved Refunds: Credit will be applied to your original payment method within 5 to 10 business days.
   • Original Shipping Fees: Shipping charges are non-refundable.

   📬 Contact Us

   If you have any questions regarding shipping or returns, please reach out to us:

   • Email: [email protected]
   • Website: buckpine.com
   • Fulfillment Hub: Wilmington, DE 19808